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Learn and Share:
Supporting Consumers Through a Service Disruption
Description
Service disruptions – such as emergencies, staffing changes, or funding issues – can impact the people we serve. This session focuses on practical ways to maintain services during disruptions. Participants will learn how to maintain access to services, communicate effectively with consumers, and adjust service delivery to meet the needs of consumers during times of transition.
To attend this training live or watch its recording, please register below.
Registration
Key Takeaways
- Identify consumer-focused strategies to maintain essential services during operational, staffing, or funding disruptions.
- Describe effective communication practices to keep consumers informed and supported during service disruptions.
- Discuss ways to adapt service delivery models to meet consumer needs during emergencies or transitions.