← Back to Learn and Shares | Back to Training Archive

Learn and Share:
Supporting Consumers Through a Service Disruption

  • Wednesday, June 24th, 2026
  • 3:00 PM – 4:00 PM EST
A graphic that shows a clock stopping a line of domino blocks from falling. The title of the presentation, "Supporting Consumers Through a Service Disruption," and the text, "Join us for this upcoming Learn & Share virtual event that includes training, expert guidance, and peer-to-peer sharing.

Audience

This training is for staff or team members and senior leadership (Directors) at a SILC or CIL.

*While this session may be most relevant for the audience listed above, we welcome participation from anyone interested in the topic.

Description

Service disruptions – such as emergencies, staffing changes, or funding issues – can impact the people we serve. This session focuses on practical ways to maintain services during disruptions. Participants will learn how to maintain access to services, communicate effectively with consumers, and adjust service delivery to meet the needs of consumers during times of transition.

Key Takeaways

  • Identify consumer-focused strategies to maintain essential services during operational, staffing, or funding disruptions.
  • Describe effective communication practices to keep consumers informed and supported during service disruptions.
  • Discuss ways to adapt service delivery models to meet consumer needs during emergencies or transitions.

To attend this training live or watch its recording, please register below.

Recording Available!

Register Now to View Recording!
(opens in new tab)

Materials

Posted on: Last updated on: Written by: Categorized in: Learn and Share