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Learn and Share:
Fresh Focus: Consumer Rights and Responsibilities

  • Wednesday, February 25th, 2026
  • 3:00 PM – 4:00 PM EST
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Description

Sweep away confusion and strengthen trust by revisiting the document that defines how we interact with our consumers. This Learn and Share highlights the importance of a clear code of conduct to outline the roles and responsibilities of both our team and those we serve.

Key Takeaways

  • Understand the purpose and key components of a Consumer Rights and Responsibilities document.
  • Recognize the roles and responsibilities of both staff and consumers in maintaining respectful and accountable relationships.
  • Demonstrate how staff and consumers can use the document to clarify expectations and uphold shared standards of conduct.

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Materials

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