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Learn and Share:
Fresh Focus: Consumer Rights and Responsibilities

  • Wednesday, February 25th, 2026
  • 3:00 PM – 4:00 PM EST
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Audience

This training is for Executive Directors, senior leadership, and/or managers of a SILC or CIL.

*While this session may be most relevant for the audience listed above, we welcome participation from anyone interested in the topic.

Description

Sweep away confusion and strengthen trust by revisiting the document that defines how we interact with our consumers. This Learn and Share highlights the importance of a clear code of conduct to outline the roles and responsibilities of both our team and those we serve.

Key Takeaways

  • Understand the purpose and key components of a Consumer Rights and Responsibilities document.
  • Recognize the roles and responsibilities of both staff and consumers in maintaining respectful and accountable relationships.
  • Demonstrate how staff and consumers can use the document to clarify expectations and uphold shared standards of conduct.

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Materials

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